Simulated workplace
Department
Behaviour and Training
Assesses the behaviour of shelter animals, designs enrichment and behaviour modification plans, advises adopters and private clients, and runs group training classes using reward-based methods.
Responsibilities
What the team is accountable for
- Behavioural assessments for shelter animals
- Enrichment strategy design and review
- Owner and adopter consultations
- Group training classes
- Behaviour records and outcome tracking
Performance measures
How we know it is working
85
Assessments per month
88%
Class attendance rate
120 / quarter
Post-adoption support calls
People
Who works here
JW
Jordan Whitlam
Senior Behaviour Trainer
Leads behavioural assessments, enrichment planning and group classes, and has been designing shelter behaviour programs at Riverbend for five years.
Systems
Where the work is recorded
Animal Register
The master record of every animal in Riverbend's care, from intake to outcome, including identification, health, behaviour flags and housing.
Boarding and Grooming Bookings
Bookings, check-in and check-out records for the kennels, cattery and grooming salon, including vaccination and medication details.
Scenarios
Assessment tasks in this department
Documents
Documents the scenarios use
- Animal Welfare Policy Policy
- Behavioural Assessment Report Template Template
- Safe Animal Handling and Restraint Procedure Procedure