For trainers and assessors
How to use CAQA Riverbend Animal Care with your students, what is included, and the mapping to the Animal Care and Management Training Package.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Animal Care and Management Training Package, release 6.0, developed by Skills Insight). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Admit a stray dog to the shelter Shelter and Adoptions | Entry | ACMGEN201 Work in the animal care industryACMINF201 Handle companion animals safely and follow infection control guidelinesACMGEN202 Complete animal care hygiene routinesACMGEN203 Feed and water animalsACMWHS201 Participate in workplace health and safety processes | ACM20121 Certificate II in Animal Care |
| Run the enhanced cleaning routine during a parvovirus outbreak Shelter and Adoptions | Intermediate | ACMINF301 Comply with infection control policies and procedures in animal care workACMGEN202 Complete animal care hygiene routinesACMGEN311 Maintain and monitor animal health and wellbeingACMWHS301 Contribute to workplace health and safety processes | ACM30122 Certificate III in Animal Care Services |
| Run clinic reception on a surgery morning Veterinary Clinic | Entry | ACMVET201 Assist with veterinary nursing reception dutiesACMGEN310 Provide reception services for an animal care facilityACMGEN315 Communicate effectively with clients and team membersACMVET202 Carry out daily practice routines | ACM30122 Certificate III in Animal Care Services |
| Nurse three surgical patients from admission to discharge Veterinary Clinic | Advanced | ACMVET405 Coordinate and perform surgical nursing routinesACMVET413 Prepare for anaesthesia and monitor animal anaesthesia and analgesiaACMVET406 Nurse animalsACMVET416 Assist with the preparation of veterinary drugs and poisonsACMINF301 Comply with infection control policies and procedures in animal care work | ACM40418 Certificate IV in Veterinary Nursing |
| Prepare the boarding centre for the school holiday peak Boarding and Grooming | Intermediate | ACMGEN311 Maintain and monitor animal health and wellbeingACMGEN312 Provide nutritional requirements for animalsACMGRM303 Provide sanitary and hygiene grooms for companion animalsACMSPE317 Provide general care of domestic catsACMGEN315 Communicate effectively with clients and team members | ACM30122 Certificate III in Animal Care Services |
| Process a reclaim and manage the statutory hold list Animal Management Services | Intermediate | ACMARM401 Administer animal management and regulatory requirementsACMARM402 Assess and impound animalsACMARM406 Carry out animal holding facility proceduresACMARM404 Manage conflict situations in an animal regulation and management environmentACMARM403 Identify and respond to animal behaviour in animal management and regulation environment | ACM40122 Certificate IV in Animal Regulation and Management |
| Assess three dogs for adoption readiness Behaviour and Training | Advanced | ACMBEH407 Conduct animal behavioural assessmentsACMBEH401 Develop, monitor and review behavioural husbandry strategiesACMBEH302 Provide enrichment for animalsACMGEN303 Assess the welfare status of an animal | ACM40322 Certificate IV in Animal Behaviour and Training |
| Investigate a dog bite incident and close out corrective actions Business Support | Advanced | ACMWHS501 Manage workplace health and safety processesACMINF401 Oversee site biosecurity and infection controls working with animalsACMGEN304 Promote positive wellbeing in self and others in animal care workplacesACMWHS301 Contribute to workplace health and safety processes | ACM40222 Certificate IV in Animal Facility Management |
All 18 current qualifications in ACM
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| ACM10121 | Certificate I in Animal Care Industry Pathways | Certificate I | Featured here |
| ACM20121 | Certificate II in Animal Care | Certificate II | Featured here |
| ACM20221 | Certificate II in Horse Care | Certificate II | Adaptable |
| ACM30122 | Certificate III in Animal Care Services | Certificate III | Featured here |
| ACM30219 | Certificate III in Animal Technology | Certificate III | Adaptable |
| ACM30321 | Certificate III in Wildlife and Exhibited Animal Care | Certificate III | Adaptable |
| ACM30821 | Certificate III in Horse Care | Certificate III | Adaptable |
| ACM30921 | Certificate III in Equine Hoof Care | Certificate III | Adaptable |
| ACM40122 | Certificate IV in Animal Regulation and Management | Certificate IV | Featured here |
| ACM40222 | Certificate IV in Animal Facility Management | Certificate IV | Featured here |
| ACM40322 | Certificate IV in Animal Behaviour and Training | Certificate IV | Featured here |
| ACM40418 | Certificate IV in Veterinary Nursing | Certificate IV | Featured here |
| ACM40818 | Certificate IV in Farriery | Certificate IV | Adaptable |
| ACM40921 | Certificate IV in Equine Care | Certificate IV | Adaptable |
| ACM50119 | Diploma of Animal Technology | Diploma | Adaptable |
| ACM50219 | Diploma of Veterinary Nursing | Diploma | Featured here |
| ACM50421 | Diploma of Equine Management | Diploma | Adaptable |
| ACM50521 | Diploma of Equine Allied Health | Diploma | Adaptable |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do I use Riverbend with my students?
Choose a scenario that matches the unit you are assessing, give the student the role and brief, and let them work through the tasks using the documents and systems on the site. The inbox messages introduce each scenario the way a supervisor would.
How do students sign in?
Students sign in with the access details your RTO issues to them. Each student works in their own copy of the record systems, so their entries do not affect other students.
How are records kept?
Every record a student creates or updates in the five systems is stored against their account with a timestamp. You can export a student's records for the evidence file at any point.
Can I reset the systems for a new cohort?
Yes. A trainer with administrator access can reset any or all of the five systems to the seed records for a student or for the whole cohort, without changing the documents.
Can I customise the documents or scenarios?
Trainers can add their own scenarios and edit the tasks, deliverables and assessor notes for their cohort. The controlled documents are shared across the site, so requests to change them go through your RTO's site administrator.
Which units and qualifications does this workplace support?
Riverbend supports animal care, veterinary nursing, animal regulation, animal facility management and behaviour and training qualifications listed on the qualifications page. Each scenario lists the units it was written for.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.