Simulated workplaceCAQA Riverbend Animal Care is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
ACMCAQA RiverbendSimulated workplace
Simulated workplace
Scenario · Boarding and Grooming

Prepare the boarding centre for the school holiday peak

You are the Senior Animal Attendant at the Echuca region boarding centre.

Intermediate3 to 4 hours7 tasks
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The situation

What has happened

The school holidays start next week and the kennels and cattery are at 94 per cent occupancy. The Boarding and Grooming Bookings system holds several requests that have not been confirmed, one because the vaccination certificate has not arrived. Animals arriving on Monday include a cat on daily thyroid medication, an anxious border collie and a bonded pair of cats booked for a fortnight. The grooming salon has a matted labradoodle booked and the puppy preschool runs on Tuesday evening. The supervisor wants every arrival planned, every feeding and medication sheet ready and every enclosure set up before the weekend.

Your brief. Work through the bookings, confirm only those that meet the vaccination rule, prepare feeding, medication and enrichment plans for each arriving animal, set up enclosures and communicate clearly with clients, so that the peak period runs safely and every animal's needs are met.
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Tasks

Deliverables

  • Updated bookings with confirmations and notes
  • Feeding and medication sheets for Monday arrivals
  • Enrichment and monitoring plan
  • Groom plan for the labradoodle
  • Hazard walk entries

Documents to use

Systems to use

Boarding and Grooming Bookings

Bookings, check-in and check-out records for the kennels, cattery and grooming salon, including vaccination and medication details.

WHS Incident and Hazard Register

The register of injuries, bites, near misses, hazards, escapes and property damage across all sites, with investigation and corrective action tracking.

Animal Register

The master record of every animal in Riverbend's care, from intake to outcome, including identification, health, behaviour flags and housing.

For trainers and assessors

Units of competency

Current on training.gov.au for the Animal Care and Management Training Package as at 10 September 2026.

ACMGEN311Maintain and monitor animal health and wellbeing
ACMGEN312Provide nutritional requirements for animals
ACMGRM303Provide sanitary and hygiene grooms for companion animals
ACMSPE317Provide general care of domestic cats
ACMGEN315Communicate effectively with clients and team members

Qualifications

ACM30122Certificate III in Animal Care Services
Assessor notes

What to look for

Evidence guide

Check that the student refused to confirm the booking without a sighted vaccination certificate, that feeding and medication sheets are accurate and specific, that enrichment and monitoring are planned for every animal rather than in general terms, and that the groom plan includes owner consent and a health check. Hazard entries must be specific to the site.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.