Simulated workplaceCAQA Riverbend Animal Care is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
ACMCAQA RiverbendSimulated workplace
Simulated workplace
Scenario · Veterinary Clinic

Run clinic reception on a surgery morning

You are the Client Services Officer covering reception at the Shepparton clinic.

Entry2 to 3 hours7 tasks
Start the tasksAll scenarios
Home/Scenarios/Run clinic reception on a surgery morning
The situation

What has happened

It is Thursday, a surgery day, and the regular receptionist is away at training. Between 7:45 am and 9:00 am three surgical patients are being admitted, an emergency laceration is arriving from a farm supplies client, and the waiting room will fill with vaccination appointments. The Clinic Case Log is the single source of truth for who is booked, who has arrived and what stage each case is at. The nurses are busy preparing theatre and rely on reception to check consent forms and fasting status before they see each patient. One owner has already phoned to say their dog vomited overnight.

Your brief. Manage reception for the morning: admit surgical patients with complete paperwork, triage the emergency correctly, keep the waiting room safe and calm, keep the Clinic Case Log current and communicate clearly with owners and the nursing team.
Read the work request in your inbox
Tasks

Deliverables

  • Updated Clinic Case Log entries for the morning
  • Admission checklist for each surgical patient
  • Triage notes for the emergency and the vomiting dog
  • Confirmation notes for Friday's rechecks

Documents to use

Systems to use

Clinic Case Log

The daily consultation, admission and surgery log for the Shepparton clinic, used by reception, nurses and veterinarians.

Animal Register

The master record of every animal in Riverbend's care, from intake to outcome, including identification, health, behaviour flags and housing.

For trainers and assessors

Units of competency

Current on training.gov.au for the Animal Care and Management Training Package as at 10 September 2026.

ACMVET201Assist with veterinary nursing reception duties
ACMGEN310Provide reception services for an animal care facility
ACMGEN315Communicate effectively with clients and team members
ACMVET202Carry out daily practice routines

Qualifications

ACM30122Certificate III in Animal Care Services
Assessor notes

What to look for

Evidence guide

Look for accurate and timely Clinic Case Log updates, consent and fasting confirmed before each admission, correct triage priorities, privacy-conscious handling of owner details and professional communication with owners and nurses. The student must show they escalated clinical questions rather than answering them at reception.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.