Simulated workplaceCAQA Riverbend Animal Care is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
ACMCAQA RiverbendSimulated workplace
Simulated workplace
Scenario · Animal Management Services

Process a reclaim and manage the statutory hold list

You are an Animal Management Officer in the Animal Management Services team.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

A dog collected near the primary school two days ago has a microchip registered to an owner on Riverside Drive. The owner phoned this morning, was upset about the reclaim fee and the fact that the dog is unregistered, and is coming to the depot at 2:00 pm. The Coordinator has asked you to process the reclaim correctly, calmly and lawfully. Afterwards you must review the Impound and Compliance Log and the Animal Register to identify every held animal whose statutory hold ends this week, so the Shelter Manager can plan outcomes. One held dog has out of date chip details and is being traced to a new owner.

Your brief. Complete a lawful reclaim with identification, microchip and registration checks, handle the owner's frustration professionally, update both records systems, and produce an accurate list of animals reaching the end of their statutory hold this week with recommended next steps.
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Tasks

Deliverables

  • Reclaim checklist and conversation notes
  • Updated Impound and Compliance Log and Animal Register records
  • Statutory hold expiry list
  • Summary for the Shelter Manager

Documents to use

Systems to use

Impound and Compliance Log

The animal management log for stray collections, impounds, reclaims and compliance actions under the Wirralong Shire Council contract.

Animal Register

The master record of every animal in Riverbend's care, from intake to outcome, including identification, health, behaviour flags and housing.

For trainers and assessors

Units of competency

Current on training.gov.au for the Animal Care and Management Training Package as at 10 September 2026.

ACMARM401Administer animal management and regulatory requirements
ACMARM402Assess and impound animals
ACMARM406Carry out animal holding facility procedures
ACMARM404Manage conflict situations in an animal regulation and management environment
ACMARM403Identify and respond to animal behaviour in animal management and regulation environment

Qualifications

ACM40122Certificate IV in Animal Regulation and Management
Assessor notes

What to look for

Evidence guide

Look for identification and microchip verification before release, correct explanation of registration obligations without disclosing other people's information, calm and respectful de-escalation, accurate updates in both systems and correct statutory hold calculations. The summary must give a defensible recommended pathway for every animal.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.