Simulated workplace
Department
Business Support
Provides finance, people, WHS, volunteer coordination, facilities, IT and document control for all three sites, and runs the monthly welfare and safety review that tracks incidents and corrective actions to closure.
Responsibilities
What the team is accountable for
- WHS system and incident investigation
- Controlled document management
- Volunteer induction and rostering
- Purchasing, payroll and finance
- Facilities and vehicle maintenance
Performance measures
How we know it is working
93%
Incidents closed within 30 days
100%
Induction completion
1
Documents past review date
People
Who works here
HM
Hamish McLeod
Operations Manager
Owns the WHS system, document control, finance and volunteer program across all three sites, and joined Riverbend three years ago from local government.
Systems
Where the work is recorded
WHS Incident and Hazard Register
The register of injuries, bites, near misses, hazards, escapes and property damage across all sites, with investigation and corrective action tracking.
Boarding and Grooming Bookings
Bookings, check-in and check-out records for the kennels, cattery and grooming salon, including vaccination and medication details.
Scenarios
Assessment tasks in this department
Documents